ICEpdf Pro License and Support Options

Investing in ICEpdf Support allows you to develop and deploy your ICEpdf projects with confidence. These customized support packages deliver development and production support for all types of ICEpdf applications. Expert development and deployment advice, along with the added protection of Certified Releases and Emergency Patches allows your team to assuredly roll ICEpdf applications into a production environment, and maintain them over time. Choose from one of the following:

	ICEpdf Pro License
	License A	License B	License C	License D
Software
ICEpdf Open Source
ICEpdf Pro Font Engine
License Type	Commercial	Commercial	Commercial	Commercial
Deployment
# of Clients	1,000	5,000	10,000	Unlimited
and / or # Servers	2	5	10	Unlimited
Pricing (per application)
Annual Subscription (per year)1	$1,000	$1,750	$2,250	Contact Us
Deployment Buyout 2	$1,500	$3,000	$4,000	Contact Us

¹ Professional support included in Annual Subscription Pricing. Premium upgrade +$250. Maintenance only downgrade -$500.
² Professional support included in year 1 of Deployment Buyout. Premium upgrade +$250. Maintenance only downgrade -$500.

	Support Options
	Maintenance	Professional	Premium
Update Services
Software Update Notification
Technical Alerts
Certified Releases and Updates
Problem Resolution
Number of Incidents		50	Unlimited
Email Access
Phone Access
Support Access3		Extended Hrs	Extended Hrs
7x24 Support		Optional	Optional
Emergency Response Time4		8 Hours	4 Hours
Emergency Bug Fix Escalation
Emergency Patch
Custom Build
Support Tools and Training
Online Case Management
Remote Desktop Sharing
Indemnification
License Indemnification
Response Times
B1 Fatal: Preventing use of a Customer Program		8 Hours	4 Hours
B2 Severe: Errors disabling major functions		1 Day	1 Day
B3 Standard: Errors disabling only non-essential functions		5 Days	5 Days
B4 Minimal impact: Includes minor inconvenience & other		10 Days	10 Days
Support Pricing Renewal
Per developer per year	$250	$750	$1,000

Contact Us for a quote, unlimited pricing, or additional information.